Enterprises face mistrust due to the use of AI
According to a study by Salesforce, approximately 74% of customers are concerned about the unethical use of new technologies. That said, only 57% trust companies’ statements on this matter. Openness to AI is also problematic and has steadily declined over eight months, from 65% to 51%. Customers’ primary concerns revolve around security, control, and ethics: A clear understanding of where artificial intelligence is being applied (as indicated by 89% of respondents). Verification of AI-generated outcomes (80%). Bias in the AI-produced results (63%). Furthermore, 68% of the respondents believe that artificial intelligence amplifies the significance of trust in companies and heightens the responsibility brands owe to their customers.
On this page
According to a study by Salesforce, approximately 74% of customers are concerned about the unethical use of new technologies. That said, only 57% trust companies' statements on this matter.
Openness to AI is also problematic and has steadily declined over eight months, from 65% to 51%. Customers' primary concerns revolve around security, control, and ethics:
- A clear understanding of where artificial intelligence is being applied (as indicated by 89% of respondents).
- Verification of AI-generated outcomes (80%).
- Bias in the AI-produced results (63%).
Furthermore, 68% of the respondents believe that artificial intelligence amplifies the significance of trust in companies and heightens the responsibility brands owe to their customers.
The content on The Coinomist is for informational purposes only and should not be interpreted as financial advice. While we strive to provide accurate and up-to-date information, we do not guarantee the accuracy, completeness, or reliability of any content. Neither we accept liability for any errors or omissions in the information provided or for any financial losses incurred as a result of relying on this information. Actions based on this content are at your own risk. Always do your own research and consult a professional. See our Terms, Privacy Policy, and Disclaimers for more details.
Articles by this author
